FAQ: Everything You Need to Know About Orders, Payments, and Shipping
When is payment collected?
Payment (including shipping) is collected at the time of order. A PayPal account is not required to complete your online payment.
Do I need a PayPal account to pay online?
No, you do not need a PayPal account. Click the “Checkout” button to be directed to the start of the payment checkout with PayPal. Under the Pay with PayPal area is a gray button that states, “Pay with Debit or Credit Card.” Click on the “Pay with Debit or Credit Card” button to proceed with your Visa, Mastercard, Discover or American Express payment. See diagram.
Is shipping/fulfillment time included in production/turn time?
No, please allow 3-4 business days for standard production/fulfillment time plus shipping time. Shipping speed is dependent upon what you select during the checkout process.
Which shipping carriers do you use?
We use UPS for all orders. Shipping costs are calculated based on the quantity, product purchased, shipping address, size/weight of the order and delivery speed selected. We do our best to offer fast, affordable options.
Do I get tracking info?
Once your order ships, we’ll send you a shipment confirmation email that includes the estimated arrival date and other tracking details (if available).
Can I arrange for my own shipping provider/courier to deliver my order?
We’re sorry, but because of the production process, we cannot accommodate special shipping requests.